An inspection by a UPS representative may be required. Shipment damage: In rare cases, FedEx can damage a package in transit, which may result in a delay as the carrier investigates. " This is true for both UPS and FedEx. But your odds of damage … FedEx provides customers with the possibility of changing shipping information of a package while in transit. For instance, what kind of box did you use? I'm sorry to hear that your shipment arrived damaged. When the fourth package containing the guitar did not arrive on-time, several phone calls were placed to FedEx. It means that you are not going to get that package - they have been unable to deliver it, and are now sending it back to wherever it came from. Lost and damaged shipments are unavoidable, but you can still win customers back by quickly reimbursing or replacing the items. The damaged item is then taken back to the shipment station and can put a PMX notification on the tracking page, with a “Damaged” note below it. To minimize damage risks during transport, ensure that your products are packed carefully. This is the most you've ever thought about boxes. Two of the four packages arrived a day early on Friday, September 8th, 2006. This must be done within 21 days, otherwise FedEx will no longer accept a claim. You have the option to mail or email the form to our customer service. a lot of the time, it is just the container, and the product is fine. When accidents occur in transit, most carriers often put the shipment on hold, rather than proceeding with delivery. The damage ratio on packages company wide is under 0.1%. Dont think I paid too much but it was not a steal ($700) Came in three packages, the mount did not have any bubble wrap around it. It does OCCASIONALLY happen, its rare, however it does happen. Today it says that the package was returned to shipper and "Unable to deliver shipment, return to shipper - Damaged in transit". If the package you have been tracking with FedEx SmartPost, FedEx ground, or any other FedEx service goes missing, FedEx will send a letter through fax, email, or post to the shipper for damage/loss claim. Polar scope cover was busted in two, I also notice the dec gear is warped like someone dropped it. Growler of Enjoy boy and a few bottles of pliny. FedEx SmartPost will only allow claims for packages that are lost or damaged while under the control of FedEx. FedEx has clear guidelines or policies regarding lost or stolen packages. It says under activity : Delivery exception and under Details: Damaged, handling per shipper instructions, Damaged in transit - Unable to deliver shipment - Returning to shipper. I filed a claim … - posted in Equipment: Hey guys, so I got myself into a SP-C8 with an old school skysensor. Shipped a package to a guy in NE last week. In transit: A package is at a local FedEx facility or has left the FedEx origin facility and will be delivered on the originally scheduled delivery date and time. This service is called reroute request and it is offered for FedEx Express, FedEx Ground and FedEx Home Delivery shipments. I contacted Barnes and Noble and they said they'd put a tracer on it. On the Fedex tracking website said they were unable to deliver because the package were damage. We also understand that sometimes, things happen in transit. Ground Shipments (UPS, USPS, FedEx, etc. It doesn't deal at all with insurance, but limits its liability to $100 for a damaged or lost shipment. So my question is who will pay for the replacement will FedEx? Shipping Insurance FAQs. It just takes some tape, the right sized box, and a little bit of diligence to package a shipment. To submit photo documentation along with your claim gross numbers standpoint, it is just container! 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